Understanding Case Badges — Recommended and Trending – Theator

What do the badges on a case mean?

As you browse cases, some show a small colored label — a badge — that highlights why the case may be worth your attention. There are two badges: ⭐ Recommended and 🔥 Trending. A case earns the Recommended badge when it has an overall positive peer rating from colleagues in your organization, and the Trending badge when it is among the most active cases in your organization over the past week. A case can show one badge, both, or neither, and the badges are visible to everyone who can access the case.

⭐ Recommended

The Recommended badge marks a case with a positive overall peer rating — a good place to start when you are deciding which cases to review.

A case earns this badge based on aggregate peer ratings:

While reviewing a case, you may be asked Did you find this case valuable?
Your answer — valuable or not valuable — is combined with ratings from other colleagues who reviewed the same case.
When the combined peer rating for a case is positive overall, it shows the ⭐ Recommended badge to everyone who can see it.

🔥 Trending

The Trending badge marks a case that is among the most active in your organization over the past week — it surfaces cases your colleagues have been reviewing recently, so you can catch important cases while they are getting attention.

Trending is based on recent activity across your organization and recalculates daily, so the set of Trending cases changes over time. You do not need to do anything to make a case Trending.

Where the badges appear

The two badges do not appear in exactly the same places:

⭐ Recommended — appears on case cards in the homepage and in search and browse views, and on the case page over the video.
🔥 Trending — appears on the case page over the video. It also appears on case cards in the standard card layout.

A case can show one badge, both, or neither.

What's Next?

Case page Overview — Understand the layout and key elements of the case page
Case Triage — Reviewing and Managing Cases — Decide which recorded cases need your attention
Writing Case Self-Reflection — Keep private notes on your performance in a case