What the Recommended (⭐) and Trending (🔥) Case Badges Mean

What the Recommended and Trending labels mean

When you open a case, the case video can show a Recommended ⭐ label, a Trending 🔥 label, or both, in its top-right corner. In case lists, the same signals appear on the case card as small recommended and trending tags. They are quick signals that help you decide which cases are worth watching first. Both reflect what your colleagues are doing on the platform. They are not AI picks.

Recommended ⭐

A case shows the Recommended label when users who have watched it have rated it as valuable. While you watch a case video on desktop, you may be asked Did you find this case valuable? after about two minutes of playback. Click Yes or No. After Yes you can pick reasons and click Send. Your response stays private. A case shows the Recommended label once its score is net-positive, which means more viewers answered Yes than No. The prompt does not appear on mobile, on live cases, or in full screen, and it may not be enabled for your organization.

Use it to find cases worth your time: a Recommended case is a good candidate to watch when you are learning a procedure or looking for exemplary examples from your team.

Trending 🔥

A case shows the Trending badge when it is among the most-viewed cases across your organization over a recent window — generally the past week or so, measured from the start of the previous calendar week (colleague views only — activity from Theator staff is not counted).

The badge clears on its own once interest drops off.

Use it as a fast read on what your peers are currently watching or discussing.

"Priority flag" and other case indicators

If you are looking for a "priority flag," the Recommended and Trending badges are the engagement signals described above — they show how your colleagues are rating and viewing a case. They are separate from the flags and alerts that mark cases needing action, such as missing information or unassigned participants. To review cases that need follow-up, see Case Triage. Priority flags appear as a red or amber pill on the case video and as red or amber tags named after the flag on case cards. See Understanding Case Signals.

Where you see them

• On the case page: the labels sit in the top-right corner of the video when you open a case, before you press play. They are hidden once the video plays and in full screen.
• In case lists: a card shows them as recommended and trending tags in its row of tags, after tags for flagged or notable events. When the row is full, extra tags collapse into a +N chip; hover it to see the rest.

A single case can carry both labels at the same time. If you do not see them, your venue may not have the social signals feature enabled — contact your Theator administrator for details.

What's Next?

• Case page Overview — Open a case to review it in detail
• Case Triage — Reviewing and Managing Cases — Find and act on cases that need your attention
• Understanding Case Signals: Complexity, Recommended, Trending, and Priority Flags — Complexity grades and priority flags on a case