What the Recommended (⭐) and Trending (🔥) Case Badges Mean

What the badges on a case card mean

On the case list, a case card can show a Recommended ⭐ badge, a Trending 🔥 badge, or both. They are quick signals that help you decide which cases are worth watching first. Both badges reflect what your colleagues are doing on the platform — they are not AI picks.

Recommended ⭐

A case shows the Recommended badge when users who have watched it have rated it as valuable. While watching a case video, you may see a prompt asking whether the case was valuable. You can mark it valuable or not valuable, and the badge appears once a case's score is net-positive — that is, more viewers marked it valuable than not.

Use it to find cases worth your time: a Recommended case is a good candidate to watch when you are learning a procedure or looking for exemplary examples from your team.

Trending 🔥

A case shows the Trending badge when it is among the most-viewed cases across your organization over a recent window — generally the past week or so, measured from the start of the previous calendar week (colleague views only — activity from Theator staff is not counted).

The badge clears on its own once interest drops off.

Use it as a fast read on what your peers are currently watching or discussing.

"Priority flag" and other case indicators

If you are looking for a "priority flag," the Recommended and Trending badges are the engagement signals described above — they show how your colleagues are rating and viewing a case. They are separate from the flags and alerts that mark cases needing action, such as missing information or unassigned participants. To review cases that need follow-up, see Case Triage.

Where you see them

Both badges can appear on case cards in the main case list when the feature is active for your venue. A single case can carry both badges at the same time. If you do not see them, your venue may not have the social signals feature enabled — contact your Theator administrator for details.

Related Articles

• Case page Overview — Open a case to review it in detail
• Case Triage — Reviewing and Managing Cases — Find and act on cases that need your attention