Who is this for? Venue admins, IT admins, and biomed technicians responsible for maintaining Theator equipment.

What Is the Incidents Dashboard?

The Incidents Dashboard is your central hub for managing equipment alerts. It shows all active and recently resolved incidents across your venue, with tools to filter, investigate, and take action.

Navigate to System > Monitoring > Overview to access it.

Dashboard Layout

The dashboard has three main sections:

1. Metrics Bar — Summary cards showing incident counts and resolution time
2. Active Incidents — All currently open incidents (triggered and acknowledged)
3. Resolved Incidents — Recently closed incidents, collapsible by time period

Metrics Bar

Four summary cards appear at the top:

Below the cards, a By Venue breakdown shows incident counts per venue, helping you identify problem sites.

Active Incidents

This section shows all incidents with status Triggered or Acknowledged. Active incidents are always visible regardless of date filters.

Use the status tabs to narrow your view:

• All — Every active incident
• Triggered — New incidents waiting for someone to respond
• Acknowledged — Incidents someone is already handling

On desktop, incidents appear in a sortable data table. On mobile, they display as cards.

Resolved Incidents

Below the active section, a collapsible Resolved section shows incidents that were closed within your selected time period. The header shows the count and time range, e.g., "RESOLVED — Last 7 days (23)".

Filtering Incidents

Use the filter bar at the top to focus on what matters:

Filters persist in the URL, so you can bookmark or share a filtered view with your team. Click Clear Filters to reset.

Viewing Incident Details

Click any incident row (or card on mobile) to open the Incident Detail Drawer. This shows:

• Status — Current state with color indicator
• Incident Number — e.g., "#2451"
• Location — Venue name, room or cart name
• Created — When the incident was triggered
• Affected Unit — Name of the equipment involved
• Issue Details — Description of the problem
• Last Seen — For cart incidents, where and when the cart was last detected

At the bottom, you'll find action buttons and a View Troubleshooting Guide link that opens the step-by-step guide for that specific alert type.

Acknowledging an Incident

When a new incident comes in, acknowledge it right away so your team knows someone is on it.

1. Click the incident to open the detail drawer.
2. You'll see a yellow banner: "Please acknowledge this incident first so your team knows you're working on it."
3. Optionally type a note (e.g., "Heading to OR 3 now").
4. Click Acknowledge.

You can also quick-acknowledge from the table by clicking the Ack button on the incident row.

Resolving an Incident

After fixing the issue and verifying the fix on the Monitoring pages:

1. Open the incident detail drawer.
2. Type a resolution note describing what you found and did (e.g., "SDI cable was loose at port 1. Re-seated cable.").
3. Click Resolve.

The incident moves to the Resolved section.

Tips

• Start your day here — Check for any overnight incidents that need attention.
• Use venue filters if you manage multiple sites to focus on your location.
• Always add notes when acknowledging and resolving — this helps your team learn from recurring issues.
• Check Avg Resolution time to track how quickly your team responds to alerts.

Related Articles

• Understanding Customer Ops Alerts — Overview of all alert types and how they work
• System Monitoring Dashboard — Overview of all monitoring pages (Units, Rooms, Coverage, Schedule)
• Daily Monitoring Checklist — Quick daily routine for biomed and IT admins