Who is this for? Biomed technicians, IT admins, and venue admins responsible for day-to-day Theator equipment health.
Daily Monitoring Checklist
Use this checklist each morning (or at the start of your shift) to quickly verify that all Theator equipment is healthy and ready for the day's cases.

1. Check the Incidents Dashboard
Navigate to: System > Monitoring > Overview
- [ ] Are there any active incidents (triggered or acknowledged)?
- [ ] If yes, acknowledge any new incidents and begin troubleshooting.
- [ ] Review any incidents acknowledged yesterday that haven't been resolved — follow up.
What to look for: Red "Open" count in the metrics bar. Any number above 0 means there's an active issue.
2. Review the Units Page
Navigate to: System > Monitoring > Units
- [ ] Are all units showing green "Connected" status?
- [ ] Are all video inputs active (not showing disconnected or no signal)?
- [ ] Are any units running outdated software versions?
What to look for: Any unit with a red "Disconnected" status or a red pedal indicator. These units need physical attention.
3. Review the Rooms Page
Navigate to: System > Monitoring > Rooms
- [ ] Are all rooms showing healthy connectivity indicators?
- [ ] Do rooms with upcoming cases have working units assigned?
What to look for: Red connectivity indicators or rooms showing "No Unit" status. If a room has a case scheduled soon and the unit isn't ready, prioritize that room.
4. Check Yesterday's Recording Coverage
Navigate to: System > Monitoring > Recording Coverage
- [ ] Select yesterday's date.
- [ ] Are all rooms above 80% coverage?
- [ ] If any room is below 80%, click the cell to see which cases were missed and why.
What to look for: Red or yellow cells in the coverage table. Rooms below 80% need investigation — check if there's a pattern (same room daily?) or a one-time event.
5. Preview Today's Schedule
Navigate to: System > Monitoring > Room Schedule
- [ ] Are today's scheduled cases showing for each room?
- [ ] Do rooms with heavy schedules have healthy units assigned?
- [ ] Any rooms with cases starting soon that had issues yesterday?
What to look for: Rooms with a full day of cases that had low coverage yesterday — these should be your top priority to check physically.
Quick Response Priority
If you find issues during your daily check, prioritize in this order:
- Cable disconnected — URGENT. Cases are being missed right now. Go to the room immediately.
- Unit offline — High priority. No recording in this room until fixed.
- No signal / No unit present — High priority. Room cannot record.
- Pedal disconnected — Medium priority. Recording works, but surgeon can't mark events.
- Cart long-term offline — Low priority. Cart not in use, but should be investigated.
- Low coverage room — Investigate after active incidents are handled.
Related Articles
- Understanding Customer Ops Alerts — Overview of all alert types
- Getting Started with the Incidents Dashboard — How to use the Incidents Dashboard
- Recording Coverage Monitoring Guide — Deep dive into coverage tracking
- System Monitoring Dashboard — Overview of all monitoring pages
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