How to Share Feedback in Theator

Why Your Feedback Matters

Theator gets better the more you tell us what's working and what isn't. Throughout the app you'll find quick ways to flag when something looks off — or to confirm when it looks right. Every piece of feedback goes straight to the Theator team and helps us improve the platform's AI and accuracy.

There are three places to share feedback today.

Rate an AI Assistant Answer

When you ask the AI Assistant a question, you can tell us whether the answer was helpful.

1. Open the AI Assistant and ask a question.
2. When the response finishes, hover over it to reveal the feedback icons.
3. Click thumbs-up ("Good response") if the answer was helpful — that's it, no extra step.
4. Click thumbs-down ("Bad response") if it wasn't.
5. A short form opens where you can describe what could have been better, then click Submit.

After clicking thumbs-down, you can add an optional note explaining what went wrong before submitting.

Your rating helps us improve the assistant's accuracy and the quality of its answers.

Report an Annotation Issue

Theator automatically marks the steps and events on each case's video timeline. If a marker looks wrong — wrong label, wrong timing, or it shouldn't be there — let us know.

1. Open a case and look at the timeline next to the video.
2. Find the annotation (step or event) you want to comment on.
3. Click thumbs-up ("Annotation looks correct") to confirm it's accurate, or thumbs-down ("Report annotation issue") if something's off.

4. If you clicked thumbs-down, describe what's wrong — for example, the wrong label or timing. This step is optional.
5. Submit your feedback. You'll see a "Thanks for your feedback" confirmation.

Flag a Best-Practice Result

For cases where Theator detects surgical best practices, the case page lists the practices it identified in the Surgical practices panel. If one of those results doesn't look right, you can flag it.

1. Open a case that has detected surgical practices.
2. Click Something's not right? near the top of the case page.
3. In the Help us improve window, type what's incorrect.
4. Click Submit. You'll see a "Feedback was sent" confirmation.

Need Help Instead?

If you have a question or run into a problem — rather than feedback on the AI — use the support options in the Help Center, where you can browse articles or start a conversation with our team.

What's Next?

• Getting Started with the AI Assistant — Ask questions about your surgical data
• Case page Overview — Explore a case in detail