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My case doesn't have a recording, how can I find the recording?

Dotan Asselmann
Updated

If you cannot find a recording for one of your cases, the recording may not have been matched to the case's information yet. These are called unlinked recordings. Start by confirming the case, then follow the path below for your role.

First, Search for the Case

  1. Go to the "Cases" tab on your dashboard.
  2. From the sub-menu, select "Search".
  3. Look up the case by patient name, case ID, date, or operating room.
  4. Open the case to confirm whether the recording is truly missing, or whether a different case already holds it.

If the recording is still missing, it may be waiting in the unlinked recordings list.

If the Recording Is Unlinked

Admins and Facility Admins

The Unlinked Recordings page is available to Admins and Facility Admins. If you have one of these roles, you can locate and link the recording yourself:

  1. Navigate to Unlinked Recordings:

    • Go to the "Cases" tab on your dashboard.
    • From the sub-menu, select "Unlinked Recordings". This section organizes all video recordings that have not been connected to any case information.

  2. Search for the recording:

    • On the Unlinked Recordings page, you will see a list of operating rooms and dates for which recordings are available but not linked to any case information.
    • Identify the specific room and date of the operation. This structured listing makes it easier to narrow down your search.

  3. Review and link the recording:

    • Browse the recordings listed under that room and date.
    • Once you find the recording, you can view it directly and, if necessary, link it to the appropriate case or create new case info as required.

Tip: Periodically review the Unlinked Recordings page so recordings stay linked to their cases, and double-check case information when linking so recordings are easy to retrieve later.

All Other Users

The Unlinked Recordings page is available only to Admins and Facility Admins. If you do not see "Unlinked Recordings" in the "Cases" sub-menu, contact your organization's admin. Give them the operating room, date, and approximate time of the procedure so they can find the recording on the Unlinked Recordings page and link it to your case.

What's Next?

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